Privacy Policy

1 Introduction

jaya is an online gaming and betting platform that provides services to Bangladeshi users. By submitting your personal information to us, you are considered to have accepted the terms set out in this privacy policy.

The purpose of this policy is to clearly inform you of what information jaya collects, why it is collected, and how it is used. We believe transparency is the foundation of trust, so every aspect of our data management is presented openly here.

To understand the overall framework of jaya's services and terms, we recommend reading our Terms and Conditions, which discuss the detailed terms of service use.

2 What Information We Collect

jaya collects only the minimum information necessary to operate the service. This information is collected in two main ways — provided directly by the user and collected automatically while using the platform.

2.1 Directly Provided Information

Information you provide yourself when creating an account and at various stages of using the service:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Address and location information
• Financial transaction details — information provided during deposits or withdrawals via bKash, Nagad, Rocket, Upay or bank transfer
• Any information provided when contacting the support team

2.2 Automatically Collected Information

When you use the jaya platform, the following information is recorded automatically:

• IP address and device type
• Browser or app version
• Login and logout times and session information
• Which games were played, bet amounts and results
• Page visits and navigation patterns within the site
• Cookies and local storage data (details in section 5)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, jaya may in some cases obtain information from trusted third-party verification services. This information is used solely to confirm account authenticity.

3 How We Use Information

jaya uses collected information only for legitimate purposes. Those purposes are clearly stated below:

3.1 Account Management and Service Delivery

• Creating, verifying and maintaining accounts
• Processing deposits, withdrawals and other financial transactions
• Ensuring bonuses, cashback and rewards are delivered
• Maintaining gaming history and transaction records

3.2 Safety and Security

• Preventing fraud and unauthorised account use
• Detecting and investigating suspicious activity
• Preventing multiple accounts and bonus abuse

3.3 Communication and Support

• Sending important account notifications
• Providing support via live chat or email
• Sending relevant promotional information (subject to your consent)

3.4 Platform Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new games and services

4 Data Disclosure and Sharing

jaya does not sell your personal information to third parties under any circumstances. However, information may be shared in the limited situations described below:

4.1 Service Provider Partners

Trusted third-party services are used for payment processing, identity verification and technical infrastructure management. These organisations receive only the information needed for their specific tasks and are also bound by strict confidentiality obligations.

4.2 Legal Obligations

Information may need to be disclosed to comply with applicable laws in Bangladesh or lawful orders from competent authorities. In such situations, every effort will be made to notify the user as far as possible, though legal constraints may not always allow this.

4.3 Business Changes

If jaya's business structure changes for any reason, user information may form part of that change. In such cases, users will be given prior notice.

5 Cookies Policy

The jaya platform uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and ensuring security — these cannot be turned off.
• Functional cookies: For remembering your preferences and settings — such as language preference.
• Analytical cookies: For understanding how the platform is used — you may decline these.

5.2 Cookie Controls

Most cookies can be controlled or deleted by changing your browser settings. However, disabling essential cookies may affect the core functionality of the platform.

6 Data Retention Period

jaya does not retain your information beyond what is necessary. The retention period is determined according to the following policy:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept for a set period after account closure due to legal obligations.
• Information for inactive accounts is kept for a limited period in the interest of security and fraud prevention.
• Records of communications with the support team are kept for a defined period to improve service quality.

7 Data Security Measures

jaya applies multiple layers of security measures to protect your information. These measures cover both technical and procedural areas.

7.1 Technical Protection

• All data transmissions are encrypted using SSL/TLS technology.
• Sensitive information is stored on servers in an encrypted state.
• Regular security audits and vulnerability assessments are conducted.
• Access controls and two-factor authentication (OTP) are used.

7.2 Procedural Protection

• Only authorised staff can access the relevant information.
• Staff receive regular training on maintaining confidentiality.
• A rapid response plan is kept ready in the event of a data breach.

8 Your Rights

As a jaya user, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a summary of the information jaya holds about you. To make this request, contact the support team via 24/7 live chat or email.

8.2 Right to Correct Information

If any information in your account is incorrect or outdated, you may request a correction. Identity verification may be required to correct core details such as name or date of birth.

8.3 Right to Request Account Closure

You may request account closure at any time. Even after closure, some information may need to be retained for a set period for legal and regulatory reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn them off from account settings or through the support team. However, important account-related notifications cannot be turned off.

Under jaya's Responsible Gaming Policy, you also have the right to set limits on your account or place it on a temporary suspension.

9 Information of Minors

All jaya services are for persons aged 21 or above only. We do not knowingly collect or store information from any minor.

If a minor has created an account using false information and this comes to our attention, that account will be closed immediately and the collected information will be deleted. If a parent or guardian believes their minor child has opened an account, please contact the support team without delay.

21+ only

10 Notice of Policy Changes

jaya reserves the right to update this privacy policy as needed. Changes will be published on this page and the update date will be noted at the top.

For significant changes, advance notice will be given via the registered email or a notification on the platform. Continuing to use the platform after changes will be taken as acceptance of the updated policy.

For more information on this policy or any aspect of the service, visit our FAQ page, where answers to many common questions can be found.

11 Contact

If you have any questions, concerns or requests regarding this privacy policy, please contact the jaya support team through the following: