jaya Terms and Conditions

01 General Introduction

These terms and conditions (referred to hereafter as "Terms") apply to the use of the jaya platform and all its associated services. By accessing the website, creating an account, or using any game or betting feature, you are considered to have automatically agreed to these Terms.

These Terms apply to users in Bangladesh. All jaya services are available in English and Bengali, and information provided in Bengali shall be considered final in the event of any translation discrepancy.

02 Eligibility and Registration

To open an account and use jaya's services, you must meet the following requirements:

• You must be at least 21 years old. No person under the age of 21 may use this platform.
• You must register under your own identity. Accounts created under a false identity will be cancelled at any time.
• Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate and up to date.
• The platform may not be used from regions where online betting is legally prohibited.

jaya may request identity documents or other paperwork at any time for account verification. jaya reserves the right to temporarily suspend an account if documents are not submitted on time.

03 Account Management

3.1 Login Credential Security

It is your responsibility to keep your account username and password completely confidential. Login credentials must not be shared with any third party. You are responsible for all activity carried out through your account.

3.2 Account Sharing

Sharing your account with anyone else or having someone else operate it is prohibited. If such activity is proven, the account may be cancelled and the balance forfeited.

3.3 Updating Information

If any personal information registered on the account changes, it must be updated promptly. Updates to mobile numbers and payment details in particular must be made immediately.

04 Financial Transactions

4.1 Deposits

Deposits at jaya can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳200. When depositing funds into your account, you must use a payment method registered in your own name.

4.2 Withdrawals

Withdrawals can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳500. Approved withdrawals are generally processed within 1 hour. Withdrawals can only be made using the same method that was used for the deposit.

4.3 Transaction Verification

jaya reserves the right to verify the source of any transaction. Additional documents may be requested for suspicious transactions and, if necessary, the transaction may be placed on hold.

05 Bonuses and Promotions

jaya offers various bonuses and promotions for new and existing members. Each bonus has its own terms, which are detailed on the relevant bonus page.

5.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to ৳10,000. To withdraw the bonus, you must wager 10 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200; to withdraw from this bonus, you must place ৳1,200 × 10 = ৳12,000 in wagers.

5.2 Weekly and Other Bonuses

Every week there is a 50% reload deposit bonus (up to ৳5,000), a 30% sports bonus on Fridays (up to ৳3,000), and a 40% slots bonus (up to ৳4,000). The wagering requirements for each bonus are separate.

5.3 Bonus Abuse

If bonus terms are violated — by using multiple accounts or by any other method to exploit bonus offers — the bonus may be forfeited from the relevant account and the account may be closed.

06 Game Rules

All games and betting products available on jaya are governed by their own specific rules. You should read the rules of the relevant game carefully before playing.

• If a game is interrupted due to a technical fault, jaya will review the affected bets and make a decision accordingly.
• Once a bet has been confirmed, it cannot be changed or cancelled.
• In live betting, odds may change at any time; a bet is not considered active until it is confirmed.
• In sports betting, results are considered final once confirmed from official sources.
• RTP figures are indicative and reflect a long-term average — this rate is not guaranteed in any individual session.

07 Prohibited Activities

Involvement in any of the following activities may result in immediate account closure and forfeiture of balance:

• Any form of fraud, hacking or use of unauthorised software.
• Attempting to exploit system vulnerabilities to win through improper means.
• Collecting bonuses through multiple accounts.
• Attempting to access another user's account.
• Money laundering or conducting any illegal financial activity.
• Any activity that damages the reputation of the platform.
• Running automated bets or games with the help of bots.

08 Mobile App

jaya's Android and iOS apps are available through official channels. Downloading the app from any third-party source is not safe, and jaya is not responsible for any issues arising from such apps. All terms and conditions apply equally to use of the app.

09 Limitation of Liability

The company is not responsible for financial losses resulting from use of the jaya platform. jaya bears no liability in the following situations:

• If a game or bet is interrupted due to an internet connection failure.
• If the service is disrupted due to a problem with the user's own device or network.
• If a loss occurs due to a delay or failure by a third-party payment provider.
• If the service is temporarily unavailable due to unexpected technical issues.

However, for any technical issue, users may contact jaya's support team and the matter will be reviewed.

10 Privacy and Data Protection

jaya is committed to protecting users' personal data. Information collected at the time of registration is used solely for service delivery, identity verification and security purposes. Full details of how we store and use your information can be found in our Privacy Policy.

11 Service Changes and Suspension

jaya may change its services, game portfolio or rules at any time. Users will be notified of significant changes as far as reasonably possible in advance. The service may be temporarily suspended for technical maintenance, and advance notice will be given where possible.

12 Account Closure

12.1 Closure at User Request

Any user may close their account at any time. In this case, the user will be given the opportunity to withdraw the remaining balance, but any unused bonuses will be cancelled.

12.2 Closure Due to Rule Violation

If any rule in these Terms is violated, jaya reserves the right to close the account without notice. In the case of a serious violation, the balance may be forfeited.

12.3 Inactive Accounts

jaya may apply a separate policy for accounts that have been inactive for a long period. The specific inactivity threshold is set by jaya and the user will be informed if necessary.

13 Responsible Gaming

jaya believes that healthy play is very important. Betting and casino games are a form of entertainment and should not be seen as a source of income. Never bet more than you can afford to lose. jaya encourages users to read the Responsible Gaming guidelines, which discuss setting limits, self-exclusion and support options in detail.

This platform is for persons aged 21+ only. Helping minors create an account or placing bets on their behalf is strictly prohibited.

14 Dispute Resolution

If you have a dispute regarding any bet, game result or transaction, you must notify jaya's support team via live chat or email within 72 hours of the event. The support team will review the matter and inform you of the decision.

jaya's decision shall be considered final, but there is an opportunity for reconsideration in the case of a reasonable objection. For general questions and issues, please visit our FAQ section.

15 Contact

If you have any questions or comments about these Terms, please get in touch with us:

• Live Chat: 24/7 — support available in Bengali and English
• Email: [email protected]

jaya's support team is ready to answer your questions seven days a week, twenty-four hours a day. To learn more about us, visit our About Us page.